customer

5 banking analytics use cases to improve customer satisfaction

5 banking analytics use cases to improve customer satisfaction

Customer experience is a crucial factor in every industry, but it is especially crucial in the banking sector. Customers provide…

1 năm ago

3 hacks that supercharge retail banking customer experience

Financial institutions need to develop connections with their clients by really getting to know them and demonstrating that knowledge at…

1 năm ago

Challenges in banking customer digital experience and how to overcome them

The single most crucial element in determining whether a customer will stick with the bank or choose another is customer…

2 năm ago

The perfect customer data platform architecture for banks look like this

Digital technology, data, and insights are integrated throughout the whole value chain in a digital bank, from systems of innovation…

2 năm ago

5 approaches for a bank to improve customer retention rate

Effective client retention techniques may tell profitable financial services companies apart from those that aren't. According to the proverb, keeping…

2 năm ago

Impressive strategies to boost customer acquisition efficiency in banking

All financial institutions allocate a sizeable portion of their budgets to digital marketing, and the rivalry for new clients is…

2 năm ago

Deep dive into a bank’s customer acquisition cost

Building a customer acquisition strategy for banks that nourishes your brand's online presence and prioritizes the customer is necessary in…

2 năm ago

Leverage personal banking software to enhance customer experience

Personal finance software and apps can help customers master the fundamentals, become more efficient with their money management, and even…

2 năm ago

Upgrading customer service with banking chatbot

Artificial intelligence and machine learning are gradually becoming commonplace in a variety of industries. Chatbots are the most recent development…

2 năm ago

Nâng cao trải nghiệm khách hàng (customer experience) trong ngành banking

Customer experience hay nâng cao trải nghiệm khách hàng là xu hướng mà tất các các ngân hàng hiện nay…

2 năm ago