customer

Customer data platform vs CRM: pros, cons, and recommendations

Customer data platform vs CRM: pros, cons, and recommendations

Choosing the right customer data platform (CDP) or CRM can be difficult. There are many different options available, and each…

1 năm ago

Top 4 customer data platforms for financial institutions

The era of big data is upon us, and financial institutions are scrambling to find the right tools to manage…

1 năm ago

Why banks need customer data platform integration

Banks rely on customer data to drive their businesses. The problem is that most banks have a variety of systems…

1 năm ago

Digital onboarding best practices to improve customer experience

As consumers, they're spoilt for choice when it comes to selecting a bank. But once they've picked one, how easy…

1 năm ago

3 problems with digital customer onboarding banking you’re likely to miss

Digital customer onboarding is a process that has revolutionized the banking sector. Instead of having to go through long wait…

1 năm ago

How technology and customer behavior are changing digital channels in banking

Financial services deal with structured quantitative data more often than other sectors, such as healthcare, making it simpler to digitize…

1 năm ago

How to improve customer experience in banking in 5 steps

Every strategy approach in banking must include the customer experience as a key component of meeting consumer needs. To provide…

1 năm ago

The only open banking customer experience guidelines you will need

Open banking is a concept used in the financial services sector to describe a new era in the financial sector.…

1 năm ago

10 surprising stats about banking customer retention

One of the most wonderful things a business can concentrate on in 2021 is building consumer loyalty. You may gain…

1 năm ago

Banking customer loyalty: 5 thing you’re forgetting to do

Nowadays, consumers rely almost exclusively on digital channels to manage their finances, conduct financial service research, and submit applications for…

1 năm ago