It’s no secret that many people dread the process of completing eKYC procedures. This can often be due to long wait times, or inconvenient office hours. However, banks can now offer a more convenient and engaging experience for their customers with the help of video calls.
By using this technology, customers can complete their eKYC procedures from the comfort of their homes, at a time that is convenient for them. This can save both the customer and the bank time and hassle. And, as an added bonus, it can also help to build loyalty and trust between the bank and its customers.
So if you’re looking for a more efficient and user-friendly way to complete your eKYC procedures, be sure to consider using video calls. You won’t regret it!
In response to stricter financial regulations, technology companies have created new offerings that allow businesses to remain compliant while still providing an excellent customer experience. One of these services is eKYC video.
It is a method of conducting customer due diligence (CDD) with an agent via live video chat. Customers of financial institutions and other companies that use CDD in this manner can complete all aspects of the eKYC verification process remotely.
The customer confirms their availability for a live video chat and chooses a time slot that is convenient for them during the registration process.
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Customers can start the verification process right away with some eKYC video software. Other platforms send an invitation to the customer via email, text message, or directly in their browser. The customer opens the video chat session and begins the eKYC process by clicking the link in the invite at the scheduled time.
During the video chat, the agent conducts an interview to verify the customer’s identity and requests identification and other documents.
The agent conducts all necessary checks, such as:
If the agent requires the customer to complete additional documentation, they can use co-browsing to guide the customer through online forms.
Finally, the company notifies the customer whether or not the eKYC verification was successful.
Customers find eKYC videos to be convenient and quick, which reduces friction and increases customer satisfaction.
Because the process occurs during face-to-face interaction, banks can recreate the in-person experience. As a result, they can begin to build a relationship with the customer, which will lead to increased customer engagement in the future.
We understand the importance of secure and efficient customer onboarding procedures. Video call solution is one way to increase security while still providing an excellent customer experience. If you’re interested in learning more about this solution or getting started with the eKYC video, please visit our website or contact SmartOSC Fintech today.
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